ai999 Privacy Policy

01 Who We Are

ai999 ("we", "us", "the Platform") operates the online gaming website at ai999.club. We are the data controller responsible for the personal information you provide when you register, deposit, play, or contact us. This Privacy Policy explains how ai999 handles your personal data in connection with your use of the platform.

If you have any questions about this Privacy Policy or how ai999 handles your data, you can contact us at any time via live chat or by emailing [email protected].

02 Data We Collect

ai999 collects personal data in two broad categories: information you provide directly, and information collected automatically when you use the platform.

Information you provide directly:

• Full legal name and date of birth
• Email address and phone number
• Residential address
• Government-issued ID details (collected during account verification)
• Payment method details (bKash, Nagad, or Rocket account numbers)
• Any information you provide when contacting ai999 support

Information collected automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited on ai999 and time spent on each page
• Games played, bet amounts, and session duration
• Login timestamps and session activity logs
• Cookie and tracking data (see Section 7)

03 How We Collect Data

ai999 collects your personal data through several channels, all of which are designed to be transparent and proportionate to the purpose:

• Direct registration: When you create your ai999 account, you provide your name, contact details, and date of birth.
• Account verification: When you submit identity documents to verify your ai999 account before your first withdrawal.
• Deposits and withdrawals: When you make a payment transaction through bKash, Nagad, or Rocket, your payment account details are recorded.
• Gameplay activity: Your betting history, game sessions, and platform interactions are logged automatically as you use ai999.
• Support interactions: When you contact ai999 support via live chat or email, the content of those conversations is stored.
• Cookies and analytics: When you browse ai999.club, cookies and similar technologies collect technical and behavioural data automatically.

04 Why We Use Your Data

ai999 uses your personal data for specific, legitimate purposes. We do not use your data in ways that are incompatible with the reason it was originally collected. Here is a clear breakdown of how your data is used:

• Account management: To create, maintain, and secure your ai999 account, including processing logins and managing your profile settings.
• Payment processing: To process deposits and withdrawals accurately and securely through your registered payment method.
• Identity verification: To confirm your age and identity in compliance with responsible gaming obligations and to prevent underage gambling.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, and unauthorised account access on the ai999 platform.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance when you contact the ai999 support team.
• Responsible gaming: To monitor gaming patterns and identify players who may need support, and to apply self-exclusion or deposit limits when requested.
• Platform improvement: To analyse how players use ai999 and improve the platform's performance, game selection, and user experience.
• Marketing communications: To send you relevant promotions and bonus offers — but only if you have opted in to receive marketing communications from ai999.

05 Legal Basis for Processing

ai999 processes your personal data on one or more of the following legal grounds:

• Contractual necessity: Processing required to fulfil the agreement between you and ai999, including operating your account and processing payments.
• Legal obligation: Processing required to comply with applicable laws and regulations, including age verification and anti-money laundering checks.
• Legitimate interests: Processing carried out for ai999's legitimate business interests, such as fraud prevention, platform security, and service improvement, where those interests are not overridden by your rights.
• Consent: Processing based on your explicit consent, such as sending marketing emails or SMS notifications. You may withdraw your consent at any time by contacting ai999 support or updating your account preferences.

06 Sharing Your Data

ai999 does not sell your personal data. We share your data only in the following limited circumstances, and only with parties who are contractually obligated to handle it securely:

• Payment processors: bKash, Nagad, and Rocket receive the minimum data necessary to process your deposit and withdrawal transactions.
• Game providers: Licensed game providers such as WM Gaming may receive anonymised session data to support game performance and integrity monitoring.
• Identity verification services: Third-party KYC (Know Your Customer) providers may process your identity documents to complete account verification.
• Regulatory and law enforcement authorities: ai999 will disclose personal data to relevant authorities when required by law, court order, or regulatory obligation.
• IT and security service providers: Trusted technology partners who support the operation and security of the ai999 platform, under strict data processing agreements.

07 Cookies and Tracking

ai999 uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. Cookies are small text files stored on your device when you visit ai999.club.

The types of cookies used by ai999 include:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Analytics cookies: Used to understand how players navigate ai999, which games are most popular, and where technical issues occur. This data is aggregated and anonymised.
• Preference cookies: Store your platform settings such as language preference and notification choices so you do not have to reset them each visit.
• Marketing cookies: Used only if you have consented to receive personalised promotions. These help ai999 show you relevant bonus offers based on your activity.

You can manage your cookie preferences through your browser settings at any time. Note that disabling essential cookies may affect the functionality of your ai999 account.

08 Data Security

ai999 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it:

• All data transmitted between your device and ai999.club is encrypted using 256-bit SSL/TLS encryption.
• Sensitive data such as payment details and identity documents are stored in encrypted form and accessible only to authorised personnel.
• ai999 systems are monitored continuously for suspicious activity, unauthorised access attempts, and potential security vulnerabilities.
• Access to personal data within ai999 is restricted on a need-to-know basis. Staff members only access the data required to perform their specific role.
• Regular security audits and penetration testing are conducted to identify and address potential weaknesses in the platform's infrastructure.

While ai999 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and never share your login credentials with anyone.

09 Data Retention

ai999 retains your personal data for as long as your account is active and for a period of five years after account closure, in order to comply with regulatory and legal obligations. Specific retention periods by data type are as follows:

• Account and identity data: Retained for the duration of your membership plus five years after closure.
• Transaction records: Retained for seven years in accordance with financial record-keeping requirements.
• Support communications: Retained for three years from the date of the interaction.
• Marketing preferences: Retained until you withdraw consent or close your account.
• Technical and usage logs: Retained for up to twelve months for security and platform improvement purposes.

When data is no longer required, ai999 securely deletes or anonymises it so that it can no longer be linked to you as an individual.

10 Your Rights

As an ai999 member, you have the following rights in relation to your personal data. To exercise any of these rights, contact ai999 support via live chat or email and we will respond within 30 days:

• Right of access: You can request a copy of all personal data ai999 holds about you.
• Right to rectification: If any of your personal data held by ai999 is inaccurate or incomplete, you can request that it be corrected.
• Right to erasure: You can request that ai999 delete your personal data, subject to our legal obligations to retain certain records.
• Right to restrict processing: You can ask ai999 to limit how your data is used in certain circumstances, for example while a dispute is being resolved.
• Right to data portability: You can request a copy of your data in a structured, machine-readable format for transfer to another service.
• Right to object: You can object to ai999 processing your data for direct marketing purposes at any time. You can also object to processing based on legitimate interests.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

11 Children's Privacy

ai999 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account at ai999, please contact us immediately at [email protected]. We will investigate and close the account promptly, returning any deposited funds to the payment method used.

ai999 uses age verification checks during the registration and withdrawal process to prevent underage access. If a player is found to be under 18 at any point, their account will be closed and all activity voided in accordance with our Terms and Conditions.

12 Changes to This Policy

ai999 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make significant changes, we will notify registered members via email or an in-platform notification. The "Last updated" date at the top of this page will always reflect the most recent revision.

We encourage you to review this Privacy Policy periodically. Your continued use of ai999 after any changes constitutes your acceptance of the updated policy.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ai999 handles your personal data, please get in touch:

• Live chat: Available 24/7 directly on ai999.club — the fastest way to reach us.
• Email: [email protected] — we aim to respond within 24 hours.

For data rights requests specifically — such as access, deletion, or portability — please email us with the subject line "Data Rights Request" and include your registered email address so we can locate your account quickly.